FAQs
Orders
Can I cancel or make changes to my order?
As long as your order hasn’t shipped, yes. If you haven’t received an email that your order has shipped yet, you can always log into your account or contact us to cancel your order
Why was my order cancelled?
While it’s rare, it’s possible for items to become out of stock. If this does occur, we will notify you within 24-48 hours about the cancellation and issue you a refund. If your order contains additional items, these items will still be shipped to as normal.
What do I do if I received a defective order?
If you received a damaged or incorrect item, please contact us and we’ll assist you ASAP.
Gift Cards & Promo Codes
How do I use a promo code?
Add your items to your shopping bag and continue to checkout. At checkout, enter the promo code in the field labeled “Gift Card or discount code” and click Apply. Your promotion code will be applied to your order and reflected under your order total. If you’ve followed a link during a sale or promotion, your code might already be loaded into your checkout.
Please note: only one promo code can be used per order, including sales or promotions with automatic discounts.
Something I bought went on sale the next day - Can I still use the promo code?
Unfortunately, promo codes cannot be used on previous purchases. Be sure to join the Cache Collection mailing list to receive all our sales and promotions.
How do I use my gift card or store credit?
Store credits and e-gift cards are delivered by email. After your order, you’ll receive an email containing a unique code which you can use on future orders, in-store or online.
To use your gift card or store credit, add your items to your shopping tote and continue to checkout. At checkout, enter your gift card number in the field labeled “Gift Card or discount code” and click Apply.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Returns & Exchange Policy
We’ll accept in-store exchanges or issue store credit minus shipping costs for within 30 days of your order date. If you receive an item that is damaged, please Contact Us directly. Please note: we do not issue refunds.
Other
I'm an influencer, photographer, or model interested in working with Cache Collection..
We’re always looking to collaborate with creative new talent! If you are a model, blogger, photographer with innovative ideas and an eye for style Please us the Contact Us here and we’ll get in touch! Please do not call the store for these inquiries.
No worries! Simply contact us by email-info@wearcache.com any time. Please allow 24-48 hours for customer service to get back to you.